Return and Refund Policy

1. Introduction

At Investa, we aim to provide clear and transparent terms regarding returns and refunds for any paid services or products offered on our website. This policy explains the conditions under which refunds may be requested and processed.

If you have any concerns regarding a purchase, please review this policy carefully before submitting a refund request.


2. Eligibility for Refunds

Refund requests must meet the following conditions to be considered:

The request is submitted within [X] days from the date of purchase.
The service or product has not been used or accessed.
The request includes proof of purchase (such as a receipt or confirmation email).

Refunds may not be provided if:

The request is made after the refund period has expired.
The service has already been provided or accessed.
The refund request is based on a change of preference rather than an issue with the service.


3. Refund Process

If your refund request meets the eligibility criteria, the following steps will be taken:

Submit a refund request by contacting us at [email protected], including your name, purchase details, and reason for the request.
We will review your request and respond within [X] business days.
If approved, refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.


4. Partial Refunds (If Applicable)

In certain cases, a partial refund may be granted if only a portion of the service was used, and the unused portion remains eligible for a refund. The decision to provide a partial refund will be made on a case-by-case basis.


5. Cancellations

If you wish to cancel a service before it has started, please contact us as soon as possible. Cancellations requested within [X] hours/days before the scheduled start may be eligible for a refund, depending on the service type.


6. Non-Refundable Services or Products

Certain services or digital products may be non-refundable, including:

Services that have already been provided or completed.
Digital downloads or materials that have been accessed.
Subscription-based services after the billing period has begun.

If a product or service is marked as non-refundable, this information will be clearly stated at the time of purchase.



7. Contact Information

If you have any questions about this Return and Refund Policy, please contact us:

📍 Address: 2 Forsyth St, Universitas, Bloemfontein, 9321, South Africa
📞 Phone: +27 76 042 3160
📧 Email: [email protected]